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Salesforce – Solution Architect (Pre-Sales) – East
Appirio, a Wipro Company helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and unmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.
Brief Summary of Role
Appirio is looking for a Pre-Sales Solution Architect to join our team, with a specific focus on supporting Salesforce.com implementation/integration opportunities.
Partner with the Appirio sales team to drive new services revenue
Provides technical support in sales calls, solution presentations, and assists the Enterprise Account Executive with managing the deal cycle
Translates customer business objectives and requirements into solutions and level-of-effort estimates to implement those solutions
Provides input for RFI and RFP responses, including the effort estimate, project team, timeline, implementation methodology and solution components
Delivers excellent services sales presentations to the customer in support of the sales process
Acts as trusted advisor to customers by anticipating customer needs and identifying appropriate solution alternatives
Responds to customer questions and objections on technical issues
Validates technical recommendations against customer requirements and assists with preparing statements of work
Provides informal training and mentoring skills to customers and other Appirio employees
Manage a high volume of deals with a variety of industries and functions.
Education and Required Experience (Requirements)
BS in Computer Science, Software engineering, MIS or Information Technology or equivalent combination of education and experience
5+ years of on-the-job experience with enterprise-level, cloud-based systems and solutions or web-based system development processes.
2+ years of implementation experience with Salesforce.com
Ability to take joint ownership of the assigned accounts/opportunities with the Account Executive and lead account management on technical issues
Experience interacting with C-level and key enterprise stakeholders in an advisory capacity
Ability to understand and explain related technical issues, and skills related to working and resolving problems in customer accounts
Experience in custom application development preferred
Prior pre-sales experience required; estimation experience highly preferred
Candidate must demonstrate excellent verbal and written communication skills
Team player with ability to work and communicate effectively with cross-functional teams across sales, delivery, operations, etc.
Travel requirements, up to 50%.
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.